Professional Summary
Results-driven Technical Support and Cloud Engineer with six years of experience bridging deep technical infrastructure support, risk management, and high-stakes customer advocacy. Recognized for exceptional written and spoken communication, emotional intelligence under pressure, and a passion for helping people navigate complex operating systems. Proven track record across proprietary trading platforms and cloud environments, specializing in Linux systems administration, containerization, and collaborative troubleshooting.
Technical Skills & Core Competencies
Operating Systems: Linux (Ubuntu, RHEL/CentOS), shell scripting (Bash)
Cloud & Virtualization: Amazon Web Services (AWS), Microsoft Azure, KVM, OpenStack
Containerization & Orchestration: Docker, Kubernetes (KCNA certified), LXD/LXC
Storage & Networking: Block/object/network storage, firewall configuration, network bonding, switching, MTU tuning
Development & Tooling: Python, SQL, Git, GitHub, Terraform, Jira, Zendesk, Intercom, Slack
Support & Soft Skills: Technical writing, high-stakes escalation management, customer empathy, root-cause analysis
Professional Experience
Cloud and Operations Support Specialist
Managed high-volume technical support queues and complex user environments, driving customer satisfaction through clear, warm, and compelling communication.
- Translated intricate technical complexities—such as stack traces, deployment failures, and network misconfigurations—into clear, actionable guidance for users and internal engineering teams.
- Deployed analytical curiosity to parse system logs and OS-level errors, strategically guiding customers through effective troubleshooting steps to achieve swift resolution.
- Leveraged deep familiarity with Linux systems, container runtimes (Docker, Kubernetes), and cloud infrastructure (AWS, Azure) to diagnose and resolve infrastructure-level bottlenecks.
- Maintained meticulous documentation of recurring issues and escalated bugs via Jira and Zendesk, partnering with engineering counterparts to accelerate patch cycles.
Risk Management & Financial Operations Specialist
Delivered rigorous operational oversight and risk mitigation across proprietary trading platforms including The Funded Trader and TX3funding.
- Applied exceptional emotional intelligence and composure to navigate high-stakes financial and technical situations, balancing strict compliance protocols with genuine customer empathy.
- Streamlined operational workflows utilizing Python scripts and SQL queries for efficient data reconciliation, issue tracking, and audit reporting.
- Exceeded performance benchmarks by consistently going above and beyond expectations to deliver meaningful, outstanding outcomes for both internal teams and external stakeholders.
Education & Academic Qualifications
- Postgraduate Diploma (PGD) in Cybersecurity - Lead City University
- Bachelor of Science (B.Sc.) in Mass Communication - University of Lagos
- Diploma in Cloud Engineering - AltSchool Africa
- Cloud Engineering Bootcamp Graduate - TechCrush Africa
Certifications
- Kubernetes and Cloud Native Associate (KCNA)
- AWS Certified Solutions Architect - Associate (SAA-C03)
- Microsoft Certified: Azure Developer Associate (AZ-204)